We can help you improve the performance
of your vendors by developing Performance
Guarantees that reflect Industry Standards
and Best Practices. Most vendors are willing
to put 10% (or higher) of their full capitation
rate at risk for achieving a level of performance
that is consistent with the goals you have
established for your benefits. In addition
to standard phone metrics, we look for opportunities
to push the envelope by identifying new
ways to ensure performance that are both
challenging and achievable. For our clients
pursuing benefits integration and wellness
initiatives, we have developed guarantees
that ensure the documentation and effectiveness
of warm transfers, coordination of care
work flows and data integration protocols.
Based on our experience, we will present
you with options for performance guarantees
and the methodologies that we recommend
for measuring your vendors’ performance.
We will also help you add the guarantees
to your vendor contracts and support you
in performance guarantee negotiations.
Through the development of performance
guarantees, we have helped our customers
(link to customers list) enhance their ability
to measure vendor performance and achieve
substantial savings while making significant
improvements in service delivery.
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