For many of our customers,
we conduct clinical quality assurance
consulting. To evaluate the quality of
service delivery, we conduct HIPAA compliant
case reviews, make test calls to vendor
service centers and we interview network
counselors and treatment providers. Through
these services, we have been able to deliver
significant improvements in service delivery
and clinical outcomes. We have also worked
with vendors to develop preferred provider
networks to ensure that our customers
get the customer service, clinical competence
and outcomes that they are paying for.
Our recommendations have been implemented
by virtually all of the major employee
assistance and behavioral heath vendors
in the U.S.
Some sample improvements include:
